One-On-One Testing and Coaching for Managers and Leaders in Health Care
When you reach a certain level of achievement in healthcare administration, you realize that your future career development depends heavily on your ability to communicate.
How is your management style working for you? Are you communicating your vision and directions? How do you make decisions? With data? Gut feelings? Or a little of both? Do your people skills match your technical expertise? Are you comfortable speaking to any size audience—from a one-on-one interview to a convention of 2,000?
Communication Excellence Institute's Executive Communication Program™ gives you insight into your management and communication styles. You will learn about your leadership strengths and preferences and how to make the most of them. And it's all done one-on-one.
In three confidential 3-hour sessions with one of CEI's nationally recognized specialists in communication and management, you will:
- Assess your leadership and communication styles through several respected testing instruments, such as the Myers-Briggs Type Indicator™, the Thomas-Kilmann Conflict Mode Instrument™, and others.
- Apply the results of these tests to actual challenges and issues you face in your organization — from interpersonal communication, to problem-solving, to career strategizing and interviewing.
- Learn how to communicate better with physicians, nurses, and administrative staff.
Refine your skills in handling conflict, giving and taking criticism, and diplomatically moving others to action.
- Build your personal credibility and charisma—at the conference table or behind the lectern—through videotaping and coaching on how to "think on your feet" and use verbal and nonverbal communication to your best advantage.
- Increase your confidence and effectiveness in your present position and throughout your career.
In our three intensive sessions together, we get to know you as a person and as a professional—your talents, your challenges, and your goals. Together we design a program to help you meet the communication demands of your position and chart a course for your future.
Hundreds of healthcare professionals have gone through this program and report that they have deepened their awareness of their personal style, improved their interactions with others on their teams, and increased their ability to communicate with impact. Many healthcare organizations have sent all their top executives as part of their management development programs. The uniform profiling of each administrator helps teams benchmark communication practices and initiate culture change.
CEI has been endorsed by the Hospital Association of Southern California as management communication consultants for all medical facilities in California.
The fee for the Executive Communication Program™ is $2,950, which includes the three intensive sessions and ongoing communication support. After you've completed the program, any advice we can give you by phone, fax, or email is free. For more information, please call the Institute at (800) 410-4CEI (4234) or e-mail us at cei@talk2cei.com.
What do our clients say about CEI's Executive Communication Program™?
I just wanted to take a moment to give you and Neal some well deserved recognition. Our Chief of Staff has just left my office after one of the most productive and pleasant conversations I’ve ever had with a colleague. He has always been a highly dedicated and ethical practitioner, but early in his term, his zeal to accomplish goals seemed to be creating an “us vs. them” atmosphere. I knew that, if this person were to be effective in the vital post of Chief of the Medical Staff, some good old-fashioned “people skills” had to get in place – first.
After the nine hours the two of you spent with him in your Executive Communication Program, a literal transformation has taken place. He began listening intently to others’ viewpoints, even when they contradicted his own. He channeled his high intensity into cordial relations with everyone around him. He became more diplomatic and let his natural good sense of humor captivate us all. In short, our Chief of Staff has built phenomenal good will at our medical center. He has accomplished more, by far, with good communication that he ever could have without your help.
I am delighted to tell you that our Chief of Staff credits you and CEI for his transformation. He is receiving a lot of positive feedback for his improvements, and whenever he does, he always sings your praises!
Our Chief of Staff’s team will be over at the end of the year, and his successor is already transitioning into this important role. As you know, I have arranged for our Chief of Staff-Elect to go through your Executive Communication Program. Without question, I also want every Chief of Staff at our hospitals to experience your program.
Let me also say that the results you’ve achieved with our Chief of Staff have come out of CEI’s dedication to “customer delight,” which you preach and practice.
Thanks, guys, for the terrific work with our Chief of Staff. You’ve made a difference none of us could have ever imagined. I encourage every hospital and medical center to take advantage of your great service for their Chiefs of Staff – and you can quote me on that! Keep up the good work!
Chief Executive Officer
Five-hospital healthcare system in California
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I’m writing to thank the Communication Excellence Institute for the terrific experience I had in my communication coaching sessions at CEI. The sessions far exceeded my expectations, and went beyond learning simple communication techniques. I learned to communicate more effectively through a better understanding of myself and the motivations which lead to various communication experiences. Gaining these insights immediately led to application of new approaches, more enjoyable communications, and opened up the flood-gates to being more effective in all my pursuits. I can honestly say that my work and my personal relationships have all benefited from the experience.
I am sending many of my coworkers to CEI, and recommending it to others! Thanks again, and best of luck in the future with your truly remarkable program.
Director of Finance and Treasurer
Medical center in California
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It would be impossible for me to find the appropriate linguistic morsels to describe the experience at the Institute that I have enjoyed. As I said to you when I completed the third three-hour session, I want to come back! I shall do so with great gusto, enthusiasm, and anticipation. I have been traveling the country, and have been speaking for years and thought that I had honed my skills fairly well. I will never be able to thank you adequately for pointing out all of the bad habits I have picked up along the way as well as the things that I do that are effective. One needs to know both, and one must do everything in his/her power to alleviate the negatives in order to become a more effective representative of his or her institution and an effective communicator.
It would require pages for me to be able to amplify on my feelings. From the personality testing to body movements, eye motion, eye contact, use of appropriate phraseology, etc., I have learned more in the sessions with you than I have ever learned before in any workshop of any type anywhere.
I want my entire staff, especially those who meet the public and who represent our organization to the outside world, to avail themselves of your services. I want to continue to grow with you and, at the same time, to express my deepest appreciation, my heartfelt thanks, and my deep feelings of warmth and friendship for all that you have contributed to me and my personal growth. You are two super individuals, incomparable anywhere. I cherish the relationship with you both, and I feel that I as well as our organization family are very lucky to have discovered such genius and such ability so close to home.
May the good you do for others come back to you in a thousand different marvelous and wonderful ways!
President/CEO
National medical center & research institution
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I’ve been thinking about you both lately, and want to put some of my thoughts down on paper to tell you how much of an impact your training and consulting has had on our organization.
The managers I have sent to you (myself included) for your one-on-one communication consulting have all shown marked improvement in the way they handle people, especially in tense situations. One person in particular had extremely poor people skills, and in all honesty, we weren’t sure your program would help. But your efforts had significant impact, and this executive has demonstrated improved communication skills, positively impacting performance.
You’re truly a “dynamic duo” of energy, fun, information and caring.
President and CEO
Large rehabilitation hospital in California
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I want to take this opportunity to express my thanks to you, Neal, and your staff. As we discussed during my first morning with you, I wasn’t sure what to expect and had some trepidation about how the process would go. In retrospect, my apprehension was baseless. I enjoyed each of my three sessions a great deal. More importantly, I believe that I’ve benefited tremendously from our time together. I think about your advice each time I begin any type of meeting. I will continue to practice “talking through a smile.”
I am already considering sending a few of my management staff for sessions with you so that they can benefit from this process as I have.
Vice President/COO
Large inter-community healthcare facility
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What an incredible experience I had meeting and working with the two of you! Thank you so much for your time and personal attention. I will truly value it as a signature experience in my professional life.
It’s not often in your career that you have the opportunity to receive feedback from a sincere, objective expert. Your feedback has had a phenomenal influence on how I operate in my work environment. It’s been exciting to try out some of the many communication tools you offered me, and to notice the difference.
My praise for your coaching advice could go on and on. Suffice to say that I truly enjoyed our time together and am so thankful for the gifts you shared.
Manager
Large acute-care hospital in California
*******
Thanks to you, Neal, and your staff! As we discussed during my first morning with you, I wasn’t sure what to expect and had some trepidation about how the process would go. In retrospect, my apprehension was baseless. I enjoyed each of my three sessions a great deal. More importantly, I believe that I’ve benefited tremendously from our time together. I think about your advice each time I begin any type of meeting. I will continue to practice ‘talking through a smile’. I am already considering sending a few of my management staff for sessions with you so that they can benefit from this process as I have. I have also recommended that other executives consider it for their ‘rising stars.” Once again, thank you so much for all you’ve done for me.
Vice President/Chief Operating Officer
Managed care organization
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I am writing to let you know that I enjoyed – and learned a great deal during – your Executive Communication Program. In addition to the value I realized through participating in the program, I appreciate the binder, audio tapes and video tape which will allow me to reference and reinforce what I learned in the future.
As you know, I was so impressed with the training that I arranged for two of the directors who report to me to have their own personal programs. Thanks so much.
Chief Executive Officer
Four-hospital healthcare system in California
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I want to thank both of you for the unwavering support you have provided me over many years. In the areas of staff and personal development, your programs have always been professional, research based, entertaining, and custom designed for the clients. Your positive attitude permeates the pride you take in your work and is the reason for your growth and success.
I will always be grateful for what you have done for me personally, both in good and challenging times. You both are terrific and I look forward to our future interactions.
President and CEO
Major acute-care hospital in California
*****
I wanted to thank you for the opportunity to work with you and Neal in my goal to continually improve on my professional image and communication skills. I found the Executive Communication Program very helpful and could honestly say that it had immediate effects in giving me tools and tips to better communicate. I will cherish the audio and video tapes to continually remind me of where I was and where I could be.
President and CEO
Regional medical center in California
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I wanted you to know how much I have appreciated your work with our organization.
Our executives have told me that the individual 9 hour program they had with you was one of the most valuable experiences of their professional career. I concur. You have the ability to coach and counsel to greater communication skills- and we can all use that!
I look forward to working with you in the future. Your energy, charm, wit and wisdom are priceless. You are a great team!
CEO
Multi-hospital healthcare district in California
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Our hospital only prospers to the extent that we serve our patients’ needs – on many levels. Thank you for the same spirit of service I experienced with both of you. Your impact will be felt at our facility for a long time.
Executive Vice President
Regional acute-care hospital in California
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Our organization is indeed grateful to you and your organization for the tremendous results we are enjoying from your Executive Communication Program. The response, on an individual basis, from our administrative staff as they each complete your program has been nothing short of remarkable.
Your considerable expertise and professionally charming methods of presentation allowed us to be constructively evaluated and helped with corrections without pain.
We are so pleased and most grateful for all that you have done and are doing for us.
Executive Vice President/COO
National medical center & research institution
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