SPEECHES TO MOTIVATE, ENTERTAIN, AND INFORM

SPEAKERS: DRS. JANET AND NEAL LARSEN PALMER
FOUNDERS OF COMMUNICATION EXCELLENCE INSTITUTE
AND AWARD-WINNING SPEAKERS

As managers and community leaders, we all look to our associations and societies to provide us with lively, topical programs as part of our professional development.

Drs. Janet and Neal Larsen Palmer, nationally acclaimed professional presenters, speak as a couple on a wide variety of communication topics—from motivating others to building personal "presence." Their six most popular speeches are:

Beyond Words: Building Your Personal Credibility Through Nonverbal Communication

What makes one person instantly able to get his or her ideas accepted, while others are bypassed? What do some people do to make their statements more believable? How to leaders get us to have confidence in them? The answer is: by harnessing the power of nonverbal communication. In this speech, the Palmers share ideas and techniques that professionals can use to stand, gesture, and reach out to others nonverbally for greater impact and persuasiveness.
 
Delivering World-Class Customer Service

It's been said that it can take years to develop a customer and only a second to lose a customer. In this speech, the Palmers present the latest techniques for gaining and retaining customer loyalty. They share their wealth of customer service (or non-service) "war stories" to show audience members the do's and don'ts when dealing with their customers. They show how to achieve "customer delight."

Herding Frogs: Getting Cooperation From Your Colleagues

In all organizations today, but especially in volunteer organizations, cooperation among co-workers—administrators, technical professionals, and staff—has never been more critical. In this lively talk, the Palmers focus on the six kinds of power every professional can draw on to influence and motivate others toward positive achievement. In a fun way, the Palmers will acquaint your audience with "toady" behaviors to avoid and positive ones to use to "leap-frog" toward gaining better cooperation from their colleagues.

Bridging the Communication Gap Between Mars and Venus

In this lively talk, the Palmers explain the biggest differences between "Mars" and "Venus" that keep all of us feeling like we're in outer space. Your audience will learn that both creatures really do care—they just show it in very different ways. Finally, they share the best ways to help inhabitants of both planets make that "space trip" of understanding and appreciation to each other's orbit. With two presenters—each from a different planet—you'll see close up that anyone can bridge the space gap between Mars and Venus.

How to Keep Both Feet on the Ground and Out of Your Mouth

In this speech, your group will learn how professional speakers build credibility and rapport with their audiences—how they greet an audience, stand, gesture, use eye contact, and speak. Your audience members will learn the best ways to prevent themselves from "shooting themselves in the foot," and will leave with the sense that they can speak in front of any size group with total confidence and credibility.

About the Palmers…

Drs. Jan and Neal Palmer bring a combined 50 years' experience in the field of communication, management, and public speaking, always with high energy and solid content. Because every one of their speeches is customized to their audiences, they will make each speech absolutely relevant to your group—in length and in content. With the added bonus of a customized handout for every speech, your audience members will walk away with practical tips and techniques they can put to work right away.

All the Palmers' speeches are based on solid research in communication theory and practice, and involve audiences in interactive, entertaining, "hands-on" experiences. The Palmers get audiences laughing and learning through interesting stories drawn from their extensive experience working with managers and employees in higher education, health care, business, professional associations, and government.

Organizations that have sponsored the Palmers comment that their audiences loved the presentation because it was dynamic, informative, and fun. Consistently the Palmers receive comments like…

• "We brought the Palmers in to keynote our annual conference, and they were a smash hit. During their speech on personal credibility, our members were laughing and taking furious notes on their handouts. They really got our meeting off to a great start."
• "Having two speakers together instead of only one made a huge difference at our meeting. Jan and Neal have very distinct styles which made for a lot of variety and really kept our attention. And they compliment each other so well!"
• "This is the third time I've heard the Palmers speak. They have a wide range of topics that keep your interest and give you very useful information. I wouldn't miss anything the Palmers do!"
• "The best speakers we've ever had!"
• "They really are a dynamic duo!"
• "I've never learned so much and had so much fun in one evening."