Heidi Florzcak, M.S.

A member of CEI's professional staff, Heidi Hamilton has over 10 years' experience as a trainer, developer, and consultant. She has extensive experience in customer service, particularly for the airline industry.

Ms. Hamilton's training experience has included developing and facilitating workshops in customer service, presentation skills, effectively dealing with the press, change management, and team building. She has won the praise of audiences ranging from entry-level personnel to senior management for her dynamic, informative instructional style.

In addition to her training background, Ms. Hamilton has significant experience in human resources management and supervision, including recruiting, interviewing, and selecting front-line service providers.

Heidi's education includes a Bachelor of Arts degree in Advertising with a minor in Public Relations from The Pennsylvania State University and a Master of Science degree in Human Resource Management from Central Michigan University. She is a member of The American Society for Training and Development and The Society for Human Resource Management.